FAQ

Frequently Asked Questions (FAQ)

Ordering and Products:

Q: How can I place an order?

A: Simply browse our online store, add your desired products to the cart, and proceed to checkout. Follow the steps to complete your order.

Q: Can I modify or cancel my order after placing it?

A: Unfortunately, once an order is placed, modifications or cancellations are not possible. Please double-check your order before confirming.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the delivery status on our website.

Payments:

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including credit/debit cards, mobile money, and Cash on Delivery (COD) for eligible products.

Q: Is Cash on Delivery available for all products?

A: Yes, Cash on Delivery is available for eligible products. You can check the product page for available payment options.

Q: Are my payment details secure?

A: Yes, we prioritize the security of your payment information. Our website uses secure encryption to protect your data.

Shipping and Delivery:

Q: How much is shipping?

A: Shipping costs vary based on your location and the size of your order. You can view the shipping costs at checkout before confirming your purchase.

Q: Do you deliver internationally?

A: Currently, we only deliver within Tanzania. We are working on expanding our shipping options in the future.

Q: What should I do if my order is delayed?

A: We apologize for any delays. Please contact our Customer Support team with your order number, and we will investigate the issue.

Returns and Refunds:

Q: What is your return policy?

A: Please refer to our Returns Policy for detailed information on returns and exchanges.

Q: How long does it take to process a refund?

A: Refunds are typically processed within 5-7 business days after we receive the returned items.

Contact Us:

Q: How can I reach your customer support?

A: You can contact our customer support team by emailing support@dasoti.com or calling +255-XXX-XXXX.

Q: What are your business hours?

A: Our customer support team is available during regular business hours from Monday to Friday. Visit our Contact Us page for specific hours.