Your Satisfaction is Our Priority
At Dasoti, we strive to provide you with high-quality products and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy.
1. Eligibility for Returns
Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support within 7 days of receiving the item to initiate the return process.
Incorrect Item Received: If you receive an item different from what you ordered, please notify us within 7 days, and we will arrange for the correct item to be sent to you.
2. Conditions for Returns
To be eligible for a return, please ensure that:
- The product is in its original packaging.
- The product has not been used or damaged.
- All accessories, tags, and labels are intact.
3. Return Process
Follow these steps to initiate a return:
Contact Customer Support: Reach out to our Customer Support within 7 days of receiving the product, providing your order number and details of the issue.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number.
Packaging: Pack the item securely, including all original accessories, and clearly mark the RA number on the package.
Return Shipping: Ship the product to the address provided by our Customer Support. You are responsible for the return shipping costs.
Inspection and Refund: Once we receive the returned item and verify its condition, we will process a refund to your original payment method within 5-7 business days.
4. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Personal care products (e.g., skincare, beauty, and intimate items).
- Perishable goods.
- Digital products.
5. Contact Us
If you have any questions or concerns regarding our return policy, please contact our Customer Support. We are here to assist you and ensure your satisfaction.
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